My deposit is not in my wallet

Deposits are automatically credited to your wallet after one blockchain confirmation for bitcoin and litecoin, and after 32 confirmations for ether, tether, and solana. Please confirm if your transaction has at least one blockchain confirmation in case of BTC or LTC deposit, or at least 32 blockchain confirmations for ETH, USDT or SOL. If the transaction has the required number of confirmations and you still don't see the deposit in your wallet, please send the transaction ID to support and we will investigate it. You can either click the 'Open a Ticket' button or send an email to:

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