My deposit is not in my trading account
Deposits are automatically credited to your trading account after one blockchain confirmation for Bitcoin and Litecoin, and after 32 confirmations for Ether and Tether. Please confirm if your transaction has at least one blockchain confirmation in case of BTC or LTC deposit, or at least 32 blockchain confirmations for ETH or USDT. If the transaction has the required number of confirmations and you still don't see the deposit in your account, please send the transaction ID to support and we will investigate it. You can either click the 'Open a Ticket' button or send an email to: firstname.lastname@example.org.